Experience

Product-Facing Technical Support Engineer II – Azure API Management

Teknowledge (Seconded to Microsoft) - Lagos, Nigeria (Hybrid)

Aug 2024 - Present

As an Azure API Management Technical Support Engineer, I provide advanced technical support to enterprise and developer customers operating API-driven systems on Azure. I troubleshoot and resolve complex issues across the full API lifecycle, including gateway configuration, backend integrations, authentication, networking, and traffic flow, while analyzing logs, policies, and pipelines to deliver long-term solutions. Acting as both a cloud engineer and trusted advisor, I help stabilize production outages, optimize API performance, and enhance security for high-traffic, mission-critical systems. This role requires deep expertise in cloud networking, identity management, distributed systems, and production troubleshooting, making it more than IT support, it is hands-on cloud engineering in live environments.

Responsibilities

  • Act as a technical advisor to enterprise customers using Azure API Management.
  • Diagnosed performance, reliability, and security issues in distributed systems.
  • Reduce system downtime.
  • Improve API throughput and latency.
  • Increase customer satisfaction.
  • Work with Microsoft engineering teams to report product bug.
  • Guide customers on (RBAC, API security, Observability, Versioning, CI/CD best practices) .

Technologies

Azure APIMREST APIsARM TemplatesDockerLinuxCI/CDCloud Monitoring

Frontend Engineer (React.js)

Nexabit - Remote

Jun 2024 - Jul 2024

Led the development of ongoing projects.

Responsibilities

  • Build fintech UI flows with designers and backend engineers.
  • Increase user engagement.
  • Reduce/correct UI defects.
  • Improved page performance.
  • Build reusable, scalable React components.

Technologies

React.jsJavaScriptREST APIsGitHub Actions

Web Development Instructor

Colab - Kaduna, Nigeria

Jun 2023 - Aug 2023

Taught beginner and entry level developers the foundation of coding in HTML, CSS, and JavaScript.

Responsibilities

  • Delivered hands-on frontend and product-focused engineering training.
  • Mentor students on end-to-end web app development.
  • Improve student project delivery efficiency.

Technologies

HTMLCSSJavaScriptDebugging toolsGitHub